Last Updated 01/11/25 These Terms & Conditions apply to all sessions, classes, programmes, digital downloads, and services provided by Ebb & Flo, operating under the registered business name Zen Motion (“we”, “our”, “us”). By booking, purchasing, or participating, you agree to these terms. ⸻ 1. Payments • All services must be paid in full at the time of booking. • Payments are taken securely via PayPal. • A booking is not confirmed until payment has been received. ⸻ 2. Cancellations & Rescheduling (1:1 Sessions) • You may reschedule your session with a minimum of 24 hours’ notice. • Cancellations made with less than 24 hours’ notice may result in the session fee being forfeited. • Missed appointments (“no-shows”) are non-refundable. • If we need to reschedule due to unforeseen circumstances, you will be offered a new time that suits you. ⸻ 3. Refund Policy • All digital products, including audio downloads, courses, and resources, are non-refundable. • 1:1 sessions are also non-refundable once booked, but may be rescheduled as outlined above. • Group courses, programmes, or workshops are non-refundable once the course has started. ⸻ 4. Digital Products & Downloads • All digital items are for personal use only. • You may not share, copy, sell, or distribute any downloads or course material. • Results from mindfulness, yoga, and hypnotherapy practices vary between individuals. ⸻ 5. Nature of Services • Hypnotherapy, mindfulness, yoga, and relaxation practices are complementary wellbeing services. • They are not a substitute for medical, psychological, or psychiatric treatment. • We do not diagnose, treat, or cure medical or mental health conditions. • Always consult your GP or healthcare provider for medical concerns. ⸻ 6. Client Responsibility By participating, you acknowledge that: • You are responsible for your own physical and emotional wellbeing. • You will inform us of any relevant physical or mental health conditions before participating. • You will not take part in sessions under the influence of drugs or alcohol. • You will follow guidance mindfully and within your own limits. ⸻ 7. Confidentiality • All personal information shared during sessions remains confidential, except where disclosure is required by law or necessary for safety. • We follow respectful, ethical standards to protect your privacy. ⸻ 8. Online Sessions For online sessions: • You are responsible for ensuring you have a stable internet connection and a quiet, safe space to participate. • No refunds are offered for technical issues on the client side. ⸻ 9. Age Requirements • Adult sessions are for clients 18+. • Sessions for children or teens must have consent from a parent or guardian. • A parent/guardian may need to be nearby for younger children depending on the session type. ⸻ 10. Limitation of Liability • We are not liable for any injuries, losses, or damages that may occur during participation. • You agree to participate voluntarily and at your own risk. ⸻ 11. Changes to Terms We may update these terms from time to time. The latest version will always be posted on our website. ⸻ 12. Contact If you have any questions about these terms, please contact us at: 📧 hello@ebbandflo.com.au